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user_l16wab
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2 Messages

Saturday, April 5th, 2025 3:41 PM

HELP WITH BILLING

I have gone in the store on multiple occasions.I have talked to support online numerous occasions.And my bill gets higher every month.I don't know why this can't be adjusted and made right but is it extremely frustrating. Every time I talk to someone they change my plan.I'm assured the plan has been changed but for some reason it gets higher.

Question

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Updated 

12 days ago

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XfinityBrianH

Official Employee

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1.5K Messages

3 months ago

 

user_l16wab Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

 

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user_l16wab

2 Messages

12 days ago

I still have not been able to figure this out.Last month my bill was $59 now, this month at $79.I need more instruction to help me with this please

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XfinityEmilyB

Official Employee

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2.1K Messages

 

user_l16wab We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
 
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.

 

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12 days ago

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