Visitor
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1 Message
help with bill payment
I received an email from Xfinity saying my bill was overdue. This bill is on autopay and the bank has verified payment. How can I get you to update/correct my account?
Visitor
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1 Message
I received an email from Xfinity saying my bill was overdue. This bill is on autopay and the bank has verified payment. How can I get you to update/correct my account?
EG
Expert
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113K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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2.6K Messages
2 days ago
user_e3i7z4, Hi there! Thanks for taking the time out of your day to reach out. I can completely undersand the concern with getting an email saying it's overdue when on autopayments. Youv'e knocked on the right door in virtual land. Our team of experts is happy to assist with billing concerns such as this over social media. We can help.
To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.
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