Visitor
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1 Message
help with bill issue
I'm being billed a late charge for a payment due on 9/11/26 which I paid on 9/2/26 and which has cleared my credit union statement. Please reimburse me for the $13 late charge and clear my credit for that erroneous late payment.
EG
Expert
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121.2K Messages
4 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityGabriel
Official Employee
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3.5K Messages
3 hours ago
Hi there! Thank you for bringing this to our attention. I can certainly understand your concern, especially if the payment was made on September 2nd and has already cleared your credit union account. We'd be happy to take a closer look into this billing issue for you. If the payment was received and processed before the September 11th due date, we'll review what caused the late fee to be assessed and determine the appropriate next steps. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and, if available, a screenshot or confirmation showing the payment date and amount. We'll investigate the payment history and work with you toward a resolution.
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