Help with any options for past due

@user_bfa24c Thank you so much for your post for help with payment options. We do have a repayment/installment option in some areas that customers may qualify for. This is not available in all areas and not all customers are eligible. If you want to see if your account is eligible most eligible customers must enroll in an installment plan through self-service by signing in to their Xfinity account and chatting with Xfinity Assistant. 

1. When you log in to your account and see a message about flexible payments, select Chat for options to launch Xfinity Assistant.
   • Note: Only qualifying customers will see this message.
2. In your chat with Xfinity Assistant, select I’d like to see my payment options.
3. To proceed with setting up an installment plan, select Installment plan.
4. If you’re ready to move forward with making a $50 payment and setting up an installment plan, select I’d like to sign up, then Sign up.
5. On the Installment plan page, select the minimum payment due, or enter a larger amount if you’d like. Don’t close the page.
   
   
   
6. Review the terms of your installment plan and choose your payment method for the minimum $50.00 payment required to enroll.
   
   
   
7. Once you’ve reviewed your payment method and carefully read the terms of your installment plan, select Submit Payment to finish your enrollment.
   
   
   
8. On the Payment Confirmed screen, you’ll see a confirmation of your installment plan. 
   
   • We’ll also send you a confirmation email.
   • It could take up to three business days for your installment plan to appear on your account.
   • You can check the status and details of your installment plan any time by chatting with Xfinity Assistant.