Help with any options for past due

Does Xfinity offer any kind of financial assistance to get back to being caught up on the service? I had a hard summer financially and I’m finally in a good paying, steady job but when I tried calling, I couldn’t get past the robot because of my past due balance of $582. I want to pay it, but I just need help from Xfinity, and that they actually care about their customers and not just money. Which caring about just money is fair, it’s a business.