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user_d1n4kx
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Sunday, March 3rd, 2024 6:43 PM

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Help with ACP

I qualify for ACP, but my acct shows $80.00 monthly with xfinity for internet.   Any suggestions are welcome. Thanks. 

Question

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Updated 

1 year ago

93

4

0

EG

Expert

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110.2K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityThomasC

Official Employee

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2.5K Messages

1 year ago

Hello, @user_d1n4kx Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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user_xh34vx

1 Message

1 year ago

Hello,same happened to me. I chated with them,but still dont understand. I suppose to pay $55 with all the discounts and now my bill is $85 . Dont get it.

1

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XfinityDilary

Official Employee

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2.2K Messages

Hello, @user_xh34vx. Thanks for commenting on our community forums for assistance. We would be happy to help with your billing concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

NickR420

2 Messages

1 year ago

an Xfinity customer service rep just told me that the ACP program has ended. Can anyone verify if that's true?

4

0

XfinityEricB

Official Employee

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2.1K Messages

 

NickR420 We have been notified that it could be ending, and all our information can be found here https://www.xfinity.com/learn/internet-service/acp. Please let me know if you need any further help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

NickR420

2 Messages

@XfinityEricB​ "Could be" doesn't sound like it definitely is. My bill is scheduled for autopay on the 12th of this month and last month I was credited the $30 on the 1st of February. We aren't in April yet where it says that it can end in April. So why am I not getting the credit for March?

1 year ago

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XfinityEricB

Official Employee

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2.1K Messages

 

NickR420 I would be happy to review the account, and find out any information I can for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityBillie

Official Employee

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3.3K Messages

 

NickR420 We appreciate your time working with us via DM and are thrilled that we were able to assist and answer your questions. I hope you have a great day.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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