Visitor
•
1 Message
Help with Account
I am trying to move out of the house that I am selling but the internet is in my ex-husband's name. He is unreachable. How do I take care of this properly? I have already set up WiFi at my new place with your company. Please help me I am very unsure of what to do.
XfinitySeth
Official Employee
•
1.6K Messages
1 hour ago
Good evening user_uigczw 👋 I appreciate you coming to our community with your questions, and we got the answers for you! When it comes to handling an account that isn't in your name, the long and short of it is that if your name is not listed as the account holder, the responsibility of the account does not fall onto you to close.
That said, if you know you are listed on the account as the Primary Xfinity user or an authorized account Manager, you can request changes be made to an account on their behalf. If we don't see you listed on the account as an authorized user, we become very limited in the support we can provide for security reasons. Please let us know if you have additional questions 👍
0
0