Help with account

user_o4egme Thanks for posting on our Community Forums. Our team is available to help transfer your service to the new address, though we are limited in accessing billing or making payments on this platform. You can use the Xfinity app or website to manage your billing preferences and process payments. So we can check on the serviceability of the new address and help with any changes, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.