Help talk to live person

Greetings, @user_otmkyg! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these account changes. You have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), the service address currently associated with your account, and the address you will be moving to, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.