Visitor
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2 Messages
Help! Received $1500 bill
I received a $1,500 bill from Xfinity Mobile for roaming, and I’m shocked. My husband and I cannot afford such a large bill.
When we signed up, we were told about Unlimited Canada & Mexico, and we agreed because we travel between the U.S. and Canada. I also tried several times to add Unlimited Canada coverage to my account. I was finally able to activate it, but my bill is still increasing with additional charges.
Can someone please help review my account and explain what happened? Has anyone had success getting unexpected roaming charges reduced or credited?
Please help me review this situation. I do not have this amount of money and I will not be able to pay a $1,500 bill. I would really appreciate any help, adjustment, or solution from the Xfinity team.
XfinityEricB
Official Employee
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3.5K Messages
6 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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