Visitor
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1 Message
Help Recalling Old Debt
Hello, I recently discovered that an old outstanding balance from Xfinity has been sent to a third-party collection agency, Southwest Credit Systems.
I want to pay this balance in full immediately, but I would like to pay Xfinity directly so that Xfinity can recall the debt from the collection agency. I want to resolve this the correct way, but I need assistance from an official employee to look at my closed account and see if a debt recall and direct payment is possible.
Could an official Xfinity employee please reach out to me so I can securely send my account details? Thank you!
XfinityMartyR
Official Employee
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3.6K Messages
2 hours ago
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the ""Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
How to: Direct messaging within the forum
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