Visitor

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1 Message

Sunday, November 2nd, 2025

help me

Dear Xfinity Billing Department,

I am writing to formally dispute a charge of $26 that appeared on my account after I discontinued service. My Xfinity account ([Account Number

[Edited: "Personal Information"]

]) was canceled on September 5, 2025, and there was no Xfinity equipment issued to me or required for return. Additionally, this account was on auto-pay.

I did not authorize or agree to any additional charges following the cancellation date, and I have not received an itemized explanation of this $26 balance. Therefore, I am requesting:

1. A full written itemization of the charge(s) in question, including billing period and service type.
2. Written confirmation of the official cancellation date recorded in your system.
3. Suspension of any collection activity or reporting to credit agencies while this dispute is under review.

Please consider this letter a formal billing dispute under the Fair Credit Billing Act (15 U.S.C. §1666) and a request for verification of debt under the Fair Debt Collection Practices Act (15 U.S.C. §1692g).

If it is determined that the charge was assessed in error, please correct my account immediately and provide written confirmation that the balance has been cleared.

Thank you for your prompt attention to this matter. I look forward to your written response within 30 days as required by federal law.

Sincerely,

[Edited: "Personal Information"]



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Expert

 • 

114.3K Messages

21 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Expert

 • 

32.9K Messages

21 hours ago

Were you in a contract and cancelled before the contract was over?  Was that an Early Termination Fee?

Official Employee

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690 Messages

21 hours ago

Hello @user_ab6tlk Thank you for contacting us and for providing the details of your concern. I can truly understand your confusion, and we are here to help. You can always view your full billing statement by viewing the PDF version of your statement, here's more information on how: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill

With Xfinity, you are billed in advance. Depending on your billing cycle dates and your cancelation date, your final bill is prorated to your actual service dates, instead of being billed for an entire month of service. This is more than likely the case with your account.

Let me know if you need further assistance after viewing your statements.

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