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user_ab6tlk
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3 Messages

Sunday, November 2nd, 2025 11:17 PM

help me

Dear Xfinity Billing Department,

I am writing to formally dispute a charge of $26 that appeared on my account after I discontinued service. My Xfinity account ([Account Number

[Edited: "Personal Information"]

]) was canceled on September 5, 2025, and there was no Xfinity equipment issued to me or required for return. Additionally, this account was on auto-pay.

I did not authorize or agree to any additional charges following the cancellation date, and I have not received an itemized explanation of this $26 balance. Therefore, I am requesting:

1. A full written itemization of the charge(s) in question, including billing period and service type.
2. Written confirmation of the official cancellation date recorded in your system.
3. Suspension of any collection activity or reporting to credit agencies while this dispute is under review.

Please consider this letter a formal billing dispute under the Fair Credit Billing Act (15 U.S.C. §1666) and a request for verification of debt under the Fair Debt Collection Practices Act (15 U.S.C. §1692g).

If it is determined that the charge was assessed in error, please correct my account immediately and provide written confirmation that the balance has been cleared.

Thank you for your prompt attention to this matter. I look forward to your written response within 30 days as required by federal law.

Sincerely,

[Edited: "Personal Information"]



Question

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Updated 

1 month ago

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EG

Expert

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114.7K Messages

1 month ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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Again

Expert

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33K Messages

1 month ago

Were you in a contract and cancelled before the contract was over?  Was that an Early Termination Fee?

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XfinityQuemekia

Official Employee

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746 Messages

1 month ago

Hello @user_ab6tlk Thank you for contacting us and for providing the details of your concern. I can truly understand your confusion, and we are here to help. You can always view your full billing statement by viewing the PDF version of your statement, here's more information on how: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. 

With Xfinity, you are billed in advance. Depending on your billing cycle dates and your cancelation date, your final bill is prorated to your actual service dates, instead of being billed for an entire month of service. This is more than likely the case with your account.

Let me know if you need further assistance after viewing your statements.

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user_ab6tlk

Visitor

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3 Messages

@XfinityQuemekia​ I would like to formally dispute the charge. My submittal to this thread should be seen as my official submittal to Xfinity. 

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1 month ago

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XfinitySara

Official Employee

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2.1K Messages

@user_ab6tlk - To help us determine whether this needs further investigation, please allow us to ask a couple more questions. First, when (what date every month) did your statements become available? Second, when (what date) did you request to disconnect all services and your account? Something key to keep in mind is that disconnection work orders remain open and automatically close after 10 days, so is it possible that this latest statement generated within 10 days of your request?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_ab6tlk

Visitor

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3 Messages

Kindly and respectfully, Xfinity does not provide a contact avenue (e.g. email) that can easily be found online so that their customers can attempt to resolve issues. It appears that customers are relegated to going through a "Community Forum" to attempt to resolve issues. I see this a extremely disrespectful and counterintuitive if Xfinity really values their customers. My initial dispute submittal stands. All the details are included in my initial submittal to this "Community Forum", inclusive of account number, which Xfinity should have full documentation. If Xfinity does have a customer service email that I can utilize, please include it so that I may attempt to resolve this dispute.  

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1 month ago

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XfinityQuemekia

Official Employee

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746 Messages

@user_ab6tlk If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, We'll be more than happy to look into this for you.

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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