HELP‼️ Just need billing help but customer service does not exist

Thank you, I will look at your online offers today. The internet speed issue has been going on for years. Technicians have been out numerous times and never solved much. Last I was told last year was it was an issue 'at the street' and contractors woukd be out to look at it sometime. Never happened to my knowledge, speeds never changed. He told me there is a 'dirty signal' at the street box. He replaced the line from box to house and changed all connectors inside but nothing changed. Just did speed test (not wifi, on computer hard wired) and got 98mbs download, 22mbs upload.

I appreciate those details, @Ajt_2735! To confirm, you have not had a Trouble Call (tech visit) since last year? Those speeds are definitely lower than expected if you're on our Superfast Internet. What troubleshooting have you recently tried (i.e. power cycling the modem, sending a reset signal with the Xfinity App, etc.)?

Yes, all that numerous times. Modem and router less than 2 years old, xfinity tech said no problems wirh them. For a while, comcast had run 2 lines from the street to house (1 for cable, 1 for internet) to try to boost signal, stayed that way for several years until another tech ran new single line year or two ago. 

Techs changed our inside cable box several times last few years to help pixelated TV pictures, and that has gotten better. But they always leave saying hiw bad our signal is out at the street box, but nobody every comes back to fix it. 

Normally when there is an issue outside the house, they refer it to maintenance team. Did they ever mentioned referring this issue to the maintenance team to have them look at the outside network? 

Yes, multiple times they said another team would come out to check neighborhood lines. I never saw any and nobody ever came to the door. I may have missed them, but my internet never changed much. 

The last tech was very good, he was here over an hour working on it, but finally left with a big 'sorry, I tried my best' look but he did say he elevated the problem.