Regular Visitor
•
13 Messages
HELP‼️ Just need billing help but customer service does not exist
I have been trying for 3 days to get help with a big jump on my bill this month but can't talk to anyone at Xfinity. I have been cutoff 4 times now chatting, with no attempt to reconnect with me from customer service. Phone calls only allow to schedule a call back which never comes. My 800mbs plan tops out at 100mbs on the best days, but cannot talk to anyone about it. Is there anybody out there????
XfinitySara
Official Employee
•
1.3K Messages
2 months ago
Hello, @Ajt_2735! Thanks for reaching out regarding your interest in lowering your monthly cost. I know how important it is to maintain the level of service you need while managing a budget, and would be happy to help however I can! Sorry to hear about the trouble you've had reaching us. Have you checked out our Plan Builder by chance? You may also try shopping our Xfinity Deals online (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
Regarding the speed concerns, these Internet Troubleshooting Tips are a great place to start! What troubleshooting steps have you taken so far?
8
0