New Poster
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2 Messages
Help in changing my autopay account
My mom has an xfinity account. She is 95 and no longer has a cell phone or access to the email that was used to set up the autopay. The checking account that was associated with the autopay was closed by the bank due to fraudulent charges and the bank has opened a new checking account for her. However without the cell phone for texts or the email originally on the account I have been unable, after many many many calls and hours on the phone to change the auto account. She is now past due and would like nothing better than to pay her bill via autopay. How do I get the checking account number changed.
XfinityJeffB
Official Employee
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537 Messages
3 hours ago
Hello Gigi9993, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I want to help as much as I am able. We will need some account information to see if this is something we can assist you with.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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