HELP I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection

HELP ! I Stopped / Discontinued service , do NOT owe Xfinity Comcast any money and am getting calls from Eastern Account System Collection !

Hello Xfinity Support,

I stopped service on 1/7/26 and my Internet service was paid in full by autopay through 1/8/26.  I also have returned my Xfinity TV box to the Sunnyvale Xfinity Office.

I have called Xfiity Support to confirm on Jan 7th with confirmation # 1002099419652027 and was assured my bill would be cleared in the next billing cycle.  It was not and and as of today my account shows past due amount of $55.54.

I have now called three times and have yet another confirmation from April 13, 2026 ECM0021121293 assuring me yet again that the incorrect balance due of $55.54 would cleared.  

I am still getting calls from Eastern Account System Collection !

Do I have to file a complaint with the Consumer Protection Agency and Call ABC 7 on My Side and make a big fuss or can someonw at Xfinity PLEASE HELP by clearing my account /.

Thank You,

Paul S