Visitor
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1 Message
Help during government shutdown
Hello, I am a customer impacted by the government shutdown and would like to know what assistance options are available for my account. Please advise on payment arrangements or service protections I was also told you can place a hold on my account so disconnection won't happen as that is very much needed.
XfinityDena
Official Employee
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3.8K Messages
5 hours ago
@user_41len5
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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