2 Messages
Help confirming my cancellation request has been processed
Hi there,
I cancelled my Xfinity service effective 1/24/24 because I just moved overseas. I received an email on 1/24/24 that Xfinity had received my cancellation request and was "on it." However, today (1/29/24) I was charged my regular monthly bill. I am expecting a $20 contractual release charge, but not sure this was it since my online account shows my next online payment is scheduled for Feb—and nowhere in my account profile is there any indication that my service was indeed cancelled.
How can I get confirmation that my account has well and truly been cancelled? I cannot call you as I'm now living abroad.
Thanks.
EG
Expert
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113.9K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTy
Official Employee
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376 Messages
2 years ago
Hello @user_hk2h48! Thank you for taking the time to reach out to us. Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.
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