glenwsmith1's profile

Visitor

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1 Message

Sat, May 15, 2021 12:44 AM

help, confirm automatic payments

Why does comcast not want to talk to its customers?

They sent me a message to confirm my bill pay but keep telling me it can't be done. Will not even allow me to find out why.

Responses

EG

Expert

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87.1K Messages

1 m ago

Concern moved here for greater exposure to actual Comcast employees. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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194 Messages

1 m ago

Hi @glenwsmith1! Thank you for bringing this to our attention. I can understand how getting a confirmation but not being able to establish bill pay would be frustrating. I'll gladly dive into the account to give you answers and help clear things up.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to direct the message. Please add your first and last name to help us locate you account. Let me know if you have any questions.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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