1 Message
Help Changing my Xfinity Services
I have had a terrible time trying to change my plan.
I've been with xfinity for 4 years and on my current plan for 3, but its time to downsize. I'm just trying to downgrade my cable package to the basic plan, remove Xfinity voice, and keep my internet package. I have been trying to navigate the Xfinity website and app but I've gotten nowhere.
I have been a loyal customer and intend to be for a while, but navigating this process has been disheartening. I'd appreciate getting in touch with an employee that can help me modify my plan.
Accepted Solution
XfinityThomasB
Official Employee
•
1.4K Messages
3 months ago
AdamSAM1
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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