Visitor

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3 Messages

Tuesday, February 3rd, 2026 6:18 AM

Hello

Retention department

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Selected Oldest First

Official Employee

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3.9K Messages

8 hours ago

@user_744van Thank you for taking the time to reach out to us here on our Xfinity Forums. I hope your day is off to a great start, can you share a little more about how we can help you today?

Visitor

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3 Messages

Well my bill is way to high they told me to chat with the retention team to get me on a new plan

Official Employee

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3.9K Messages

@user_744van Our team can absolutely help you with reviewing new promotional offers! Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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115.8K Messages

5 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section. 

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