Visitor
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3 Messages
Hello. I need to speak with an expert about lowering my bill. My bill just increased $30.00 with no notification.
Hello,
I hope this message finds you well.
I need to speak with a customer service expert (preferably in the Retention Department) about lowering my bill. Three days ago, my bill increased by $30.00, with no warning. I hope someone can assist me in finding another plan: one that has a more reasonable monthly fee. I don't want to switch providers, but I am searching for alternatives. I'd appreciate being connected with someone in the Retention Department. Thank you for your time and assistance. I hope to hear from someone soon.
[Edited: Personal Information]
EG
Expert
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118.4K Messages
12 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.4K Messages
12 hours ago
Hello, @user_zbr9ee thank you for reaching out over Xfinity Forums. I'm glad to see our wonderful Forum expert @EG was able to move your post and bring this to my attention as I completely understand wanting to check on promotion options with the recent billing increase. I did want to help get the proper expectations that the retention team doesn't work over social media platforms, the only way I know of getting in contact with that specific department is by calling into 1-800-Xfinity and then using the automated prompts to get connected.
You have contacted the right place to do an account review, and can assist to see what I have currently available if you're still looking to see what promotion options our team would have available. Please follow up at your convenience, I look forward to hearing back from you.
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