Visitor
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1 Message
HBO MAX is unable to be canceled
HBO max is a premium channel billed through xfinity. it cant be canceled via hbo app. i also am unable to use rthe website to log in to cancel or change my plan. can you take it off my billing or direct me to have this fixed. I do not want to keep paying for it.
XfinityMarcus
Official Employee
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1.8K Messages
2 months ago
user_gauglt thank you for using the Xfinity Community Forums page to reach out today. Let's get your HBO Max feature removed together and make any necessary package updates for you today. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your messag
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