U

Visitor

 • 

1 Message

Thursday, July 3rd, 2025 8:14 PM

Having trouble with my bill

I ordered new service with an estimated monthly bill of $50 per month with the email confirmation of $50 per month(Includes new and continued services, Excludes one-time charges) and now my bill is $79 per month. I have my own modem, am a Veteran, and have a budget of $50 dollars per month and would like to remain a customer with Xfinity. I spoke with 6 different xfinity representatives they all kept trying to sell me things I wont use. I only need internet at least 600-1000mbps for $50 per month.

Official Employee

 • 

2.1K Messages

4 days ago

@user_3y46er  Welcome to our community forum and thank you so much for your service! I appreciate you reaching out to give me the opportunity to review promotions and make sure you're getting the best deal available :). 
 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

 

(edited)

forum icon

New to the Community?

Start Here