6 Messages
Haven't received refund
I cancelled my service in January due to a move out of the area. It is now May 7 and I still have not received my refund. Where is my money? Yes, I have contacted Xfinity via DM already and I was told a check would be mailed. Still no check. I DM'd again and had to leave because the customer support person was wasting my time wanting to talk about India and giving me the same scripted and unhelpful answers as I received from the first DM. So please don't ask me to DM again as it doesn't resolve the problem. I don't need scripted answers that don't resolve the issue. I need my money. In the first DM I was told the funds have been released (to Prepaid Digital Solutions) and I'd get a check. I have contacted Prepaid Digital Solutions multiple times and continue to be told a check will be mailed and yet week after week, month after month, no check received. Someone needs to fix this.
I need real help. I need my money, the money I am legally owed and need in my bank account, not some prepaid card that forces me to buy something to access MY money. I do not want a virtual card or to give my banking information to some third party with horrible online reviews outsourced to by Xfinity.
Please provide the name, phone number with extension and email of a real person who can actually do something about this situation and get my refund money to me without further delay. Also, if Xfinity is going to outsource the processing of refunds, then Xfinity needs to do a better job informing the customer of who and what they will be dealing with as well as get a company that can and will actually get the refund to the customer in a timely manner. This situation is ridiculous and quickly approaching fraud.
When I cancelled I was told I would receive a refund and confirmed my mailing address. AT NO TIME WAS I TOLD I would need to check my email and select how I wanted to get my money back. I was only told I'd be getting a refund. I never received an email telling me I needed to select a card or check, but I did receive an email saying Xfinity received my equipment back and that the refund money was released. Released to whom? It didn't say. I assumed it meant I'd be receive a check to cash, deposit, or do whatever I wanted to do with MY money. Weeks later I received an email from a company I've never heard of, Prepaid Digital Solutions, telling me I had selected a prepaid card and it was in the mail. I NEVER selected anything. I was never given the option to select anything. Upon research I learned that Prepaid Digital Solutions issues prepaid credit cards that cannot be used at ATMs and have expiration dates, thereby forcing the customer to make a purchase for the exact amount of their refund in order to access and use the money they are legally owed as refund. This is a scam! If Xfinity wants to outsource processing of refunds they need to inform customers they'll be dealing with a third party to get their money and they should NOT be deciding for them/forcing on them a prepaid credit card! Xfinity needs to do much better informing customers of what is going to happen and that customers will need to jump through hoops to get their money back. Rethink this Xfinity.
Where is my money and when will I receive it?
XfinityWilliam
Official Employee
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712 Messages
13 days ago
Hello user_5alin8. I understand your frustration with not getting your refund back. You have come to the right place as we can take a closer look into this and see what is going on. Will you please send our team a direct message with your full name and full address?
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XfinityWilliam
Official Employee
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712 Messages
13 days ago
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user_1au0h8
1 Message
10 days ago
I am also waiting for a refund for xfinity! My bank states they haven't received it and it shows it was sent on April 30th.
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