Visitor
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1 Message
Haven't received my Xfinity equipment yet I'm being billed
I ordered Xfinity on Jan 28, 2026, received notice that equipment shipped Jan 29, but I've not received the equipment and I'm being billed.
Tracking Number: [Edited: Personal information]; Service Address: [Edited: Personal information]; Customer Name: [Edited: Personal information]
XfinitySeth
Official Employee
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822 Messages
15 hours ago
Hey there user_wgypw3, and happy Sunday! I appreciate you taking the time to create your post in our community, and we'd be happy to check on the status of your shipped equipment 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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