Visitor
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1 Message
Haven’t Received My $100 Deposit Refund After Discontinuing Service
Hi,
I discontinued my Xfinity services at the end of August and returned all the equipment. However, I still haven’t received my $100 deposit refund, which I paid when I started the service. It has been over two months now.
I’ve been trying to contact your customer support agents, but I haven’t been able to connect. The virtual assistant doesn’t help, it says that since my internet service is inactive, I can’t get connected to an agent. I also tried calling customer care, but the automated system keeps looping and doesn’t transfer me to a representative.
Could someone please help me check the status of my deposit refund and guide me on how to resolve this? or how do i talk to any of the representative or can anyone reach out to me from your side.
Thank you.
XfinityDena
Official Employee
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3.8K Messages
18 hours ago
@user_sbjzyb
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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