1 Message
Haven't Moved In to new apartment but still being charged for service.
hello, I recently ordered an xfinity wifi plan for my apartment that i will be moving into 04/12/2024 because I was told I could order 30 days in advance and not be charged until I have actually activated the service. However, i have Just received a bill for the service. I have not activated the service nor am I at the new apartment as of yet so no internet is in use so I am being charged for a service I am not using as of yet.
XfinityDena
Official Employee
•
3.4K Messages
1 year ago
@user_4pg1p6 Thank you for reaching out. We do bill a month in advance. Here is a link: https://www.xfinity.com/support/articles/what-to-expect-with-first-bill with what to expect with your first bill.
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