Haven’t been billed since moving

Moved 3 months ago and haven’t been charged a single bill since. I set up the router at the new address, got my new account in order (a pain that is completely unnecessary) and set up autopay.

The app and chat bot said I would be charged after my first month’s service. I wasn’t. I have $390 in “pending charges” that won’t load or let me see when those charges will be issued. They haven’t and I still have not received a statement, bill, late notice, anything.

I have no access to any billing information except an ominous page that tells me $390 in fees is coming sometime, but won’t tell me when.

I never thought a corporation would be difficult to give money to.

Responses

XfinityChristy

Official Employee

•

1.6K Messages

4 months ago

user_sj4fyd Hello and thank you for reaching out via our Xfinity Community Forums. I apologize for the frustration and inconvenience you've experienced with your billing since moving. It would be incredibly frustrating not to receive any bills or statements despite setting everything up in advance. I'll do my best to assist you in resolving this issue promptly. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_wcp4hl

1 Message

I've had this same exact problem within the same timeline

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2 months ago

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Billing

user_sj4fyd

Haven’t been billed since moving

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XfinityChristy

user_wcp4hl

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