Visitor
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1 Message
Have not received $200 Debit Card as promised
When I signed up, the sales representative (Erick) told me that I will receive $200 Debit card
I have not received it yet until today
i signed on July 9, 2026.
I sent him text message and call him
Leave him messages
He never return my messages or calls
XfinityAldrik
Official Employee
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2.7K Messages
1 hour ago
Thank you for reaching out to us @daWarrior! Waiting for a $200.00 gift card that was part of the reason you signed up would definitely leave you looking for answers, especially when you're unable to get a response from the representative who assisted you.
Many of our prepaid card promotions have specific eligibility requirements that must be met before the reward is issued, including maintaining the account in good standing for up to 90 days. Because of that, it can take some time before the card is approved and processed.
A good first step is to check the status of the promotion using our Incentive Tracker here:
https://www.xfinityincentivetracker.com/track
If you're unable to locate the status of the reward there, we will want to take a further look.
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