hurleyrc89's profile

Regular Visitor

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3 Messages

Thu, Jan 14, 2021 5:00 AM

Have attempted to upgrade to unlimited data, but customer service agent stopped responding.

I want to upgrade to unlimited data. The website does not work. I created a post on these forums months ago for this issue, and was then messaging a customer service agent to do the upgrade but they stopped responding to my messages. Please help.

Responses

Again

Expert

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25.8K Messages

5 m ago

@hurleyrc89 

Your issue has been escalated [again] to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

Regular Visitor

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3 Messages

5 m ago

Thanks, I've been trying to do this for months. Hope someone contacts me soon...

Official Employee

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2.4K Messages

5 m ago

Hey there, @hurleyrc89.

 

Thank you for your continued patience as I know you have been waiting for some help regarding the unlimited data. I've added a couple of those today actually! 🙂 Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

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