New Poster
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14 Messages
Has anyone had success filing a complaint with the BBB?
I've been ripped-off for the past 2-months for tech charges that should not exist. In November, JoeB found the phone recording of the the Xfinity CSR who said the charge will be credited to my account, however, I ended-up having to pay (ridiculous auto-draft won't change). So thats 1.
Next, for December, I'm charged a tech fee of $100 AGAIN yet nobody has been out here. On a chat Xmas morning, I was told an immediate $60 would be credited and the remaining $40 a day or so later.
Guess what?
AGAIN, NOTHING! My account still reflects the charge for something never performed.
So, time to escalate instead of waiting for the liars to follow-thru.
Talk about a ruined holiday.
The problem I'm finding with the BBB site is the local Xfinity store is not listed. Still new to it so any advice would be helpful. Xfinity has definitely NOT come thru.
8+ yrs of no contract, decide to upgrade, and has been a nightmare ever since.
Can't wait to get out of this contract. The price being paid is not worth it.
Side note: the Flex box is worthless. Tried it and found its no good. My old Roku is still out-performing it especially with Hulu + Live, Netflix, and Prime. Just toss the box out at the local Xfinity store, or, hold onto it?
CCAlisha
Problem Solver
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571 Messages
4 years ago
Hello, @Gsglk I am very sorry to hear of the frustration and hassle this has been. I would be more than happy to look into this further with you. Please send us a direct message with your full name and address to get started.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3qmjH7e
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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Gsglk
New Poster
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14 Messages
4 years ago
No, but I see something in the top right-hand side of the page. I'll try that.
Oddly, today, the link from within this thread is working. I'm no longer getting a 404.
But, based on everything that has NOT happened and no credits appearing, I've filed a review and complaint with the BBB.
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