2 Messages
Had to pay 192 dollars to restore internet even though I wanted to cancel my service
I have had it up to here with Xfinity. First I had to pay to restore my internet even though I wanted to cancel but the robot wouldn't let me speak to a person. When I did pay it said that there was no person available. I also got charged an extra 80 dollars for no reason and I cant find anything on the bill to show what it was for. I want my service canceled and I want my 80 dollars back. At this point I feel a lawyer is needed.
XfinityBillie
Official Employee
•
2.8K Messages
3 months ago
@user_c4w6pw I can understand the frustration and I would be more than happy to take a look at the account and help sort out the billing. We're sorry to hear that you are also looking to leave our Xfinity family, but that is also something we can help with. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0