Visitor
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1 Message
Had a payment arrangement
Had an arrangements set up and was told my service wouldn’t be cut off until date. Now 2 days earlier it’s cut off and I can’t chat with an agent!!? What kind of nonsense is this
Visitor
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1 Message
Had an arrangements set up and was told my service wouldn’t be cut off until date. Now 2 days earlier it’s cut off and I can’t chat with an agent!!? What kind of nonsense is this
XfinityEmilyB
Official Employee
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2K Messages
2 days ago
@user_ys0ob4 Welcome to our community forum! I know I'd be concerned if I set up a payment arrangement to keep my service active and my service was interrupted early. We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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