Visitor
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1 Message
Great news! We’re giving you a loyalty discount
I received this email yesterday, 12/18/25:
We hope you're enjoying your Xfinity Internet. As a reminder, your current promotional pricing expires on January (date redacted), 2026. However, to thank you for being an Xfinity customer, we'll be applying a "Loyalty Discount" credit to your bill for the next 12 months as long as you do not make changes to a product with a promotional, service, or product discount.
I cannot find any info on my account about this discount and how much it is.
EG
Expert
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115.2K Messages
19 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityNatalie
Official Employee
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514 Messages
19 hours ago
Greetings, user_mikyx3! I hope you're having a great Sunday. We appreciate you bringing this important email notification you have received to our attention. We can certainly review this further for confirmation. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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