Grand Rapids mi. Staff

On 11/15/2025 I had my service downgraded. I was paying 325 monthly this was too much and I had my internet service cut down and my tv. This brought my services to 230 monthly so I thought. After fighting with your chat people they assured me it was lowered. It was not my service was downgraded and my monthly bill went UP to 375. I finally went to your offices in Grandville Michigan on 01/21/2026 and complained. I might add that the young man at first tried to be helpful. After reviewing my records he agreed and tried to remedy it no luck. Then he went and got the manager a mean rude woman named MORGAN. She said that she got my bill lowered to the correct amount but my Xfinity app still has not been updated. When I asked why my bill was not updated to the time 11/15/25 that my services were downgraded. That I was still on the hook for my bill of 325 a month even though my services were downgraded. Then she said you have to pay it to bad that’s all I am going to say about it and walked away. Then her little minion tried to make sense of it and walked away the young man from the start was saying sorry and seemed in shock. MORGAN is the most rude incompetent and the worst customer rep I have ever seen. The next step for me a comcast customer for over 15 years is to go to the BBB. I HAVE THE TRANSCRIPTS and documentation to prove my records although you have them also