U

Monday, March 4th, 2024 8:33 AM

Closed

Grace period

Need a grace period for my bill that's due today. I'm having trouble getting a hold of an agent at the time. I need about 5 days till pay day to pay my bill please help

Expert

 • 

111.5K Messages

1 year ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

2.3K Messages

1 year ago

 

user_uj7k19 I would be happy to help in any way I can with your billing request today. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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