1 Message

Sun, Nov 14, 2021 11:58 PM

Grace period

I won't be able to pay my bill on time this month, but will be able to pay it about five to six days after the due date, as I'm waiting on a paycheck from a new job. Will I be hit with a late fee or see my service cut off? Is there any way to get a temporary extension on the due date? 


Official Employee


6.7K Messages

2 m ago

Hi user_ddc33c, first off congratulations on your new job :) I know first hand there's no better feeling than a fresh start. We are more than happy to help you with getting a papyment arrangment submitted so that your services remain active and to help you avoid a late fee. To better assist you could you please send us a private message with your full name and street address? 


To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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