Government Shutdown Assistance

user_ly814 Thanks for creating a post. I can imagine the stress with the current situation, and we can mark the account to avoid any disconnection in your services due to nonpayment. We also have self-service options available to assist with past due balances as well. Payment Arrangements Temporary Service Plans

 

So we can add the tracking code to the account, please send our team a direct message with your full name and address.

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.