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user_tx8q5v
1st Topic

2 Messages

Wednesday, July 24th, 2024 10:04 PM

Got Scammed over Chat

I know this will not do anything but I want to complain so I am complaining. I was told in chat by an agent that if I signed up for both phone and internet with xfinity my bill would be $33 a month for a year. That ended up being a lie because it is $55 and there is nothing I can do about this. I now have an extra phone that I do not need and it is not worth it to end my contract until it expires next year. I will definitely be ending my contract though. So just a warning to everyone just because an agent tells you something does not mean it is true and having the chat records fixes nothing. 

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4 months ago

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XfinityRichard

Official Employee

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1.4K Messages

4 months ago

Hi there, @user_tx8q5v ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the experience you had with your account. I know how frustrating that is to be told one thing and later find out that's not correct. Please be assured you reached the right person to assist you and look further into your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

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user_tx8q5v

2 Messages

this did not fix my problem by the way. I did not think it would 

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4 months ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

I'm sorry to hear that your concerns were not resolved @user_tx8q5v. I see that a ticket was created and a member of our executive team reached out to you directly to discuss your concerns further. If you did not reach the resolution you were hoping for, I understand why you are frustrated but they were the proper team to handle your concerns. If there is anything further we can assist with, please let us know. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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