Got PHISHING text from SAME # that confirms payments

Got a phishing text about collecting a debt... to avoid mobile interruption, etc., click link.

My CONCERN is it's NOT an independent text, it was part of the SAME TEXT THREAD that confirms my monthly payments.

WHY am I getting a phishing text from the same # that confirms my monthly payments?

Responses

XfinityMarcus

Official Employee

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1.5K Messages

6 months ago

user_0jm74m thank you for using the Community Forums page to bring this issue to our attention. We take account security very serious, and if you believe you have been subject to a phishing attempt we recommend that you get in touch with our designated Customer Security Assurance team for these very issues. This hyperlink includes the information needed to contact them directly.

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user_ms8p9z

Visitor

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1 Message

The hyperlink you provided does not pertain to phishing text messages allegedly from Xfinity, so unable to use to report this to you: "Important: You have a past due balance on your Xfinity account. To avoid any fees that may apply or losing access to your Xfinity services, make a payment today or see if you're eligible for flexible payment options at https://payments.xfinity.com Txt help or stop
Msg&DataRatesMayApply". Sent from "266278".

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12 days ago

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XfinityEricB

Official Employee

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2.2K Messages

user_ms8p9z You would want to report those directly to our Customer Security Assurance team so they can investigate it right away. You can reach them at 1 (888) 565-4329 to report the incident with the text.

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