Visitor
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2 Messages
Got Double Billed for a Second Account After Speed Upgrade
I upgraded my internet speed from the 1gig plan to 2gig, through a rep, and I just realized that this plan upgrade was opened as a second account. I just got charged $90 for the inactive 1gig plan under the old account at the same address, a week after i just paid the $100 for my current active plan. This is ridiculous, I'm clearly just using one service! I need the charge reversed and the old account closed ASAP!!!
Accepted Solution
XfinityRichard
Official Employee
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2.3K Messages
27 days ago
Hi there, @user_32tenc ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, let's get your account pulled up so I can look further into your account and billing concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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