Visitor
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1 Message
got cut off a phone call with a represetive to fix bill
I was on the phone with James. We were fixing my bill because I was overcharged over $200. An hour into the call, we got cut off. How can I complete this process?
Thank you!
Visitor
•
1 Message
I was on the phone with James. We were fixing my bill because I was overcharged over $200. An hour into the call, we got cut off. How can I complete this process?
Thank you!
XfinityChristy
Official Employee
•
2.6K Messages
1 day ago
Hello, @user_8r7a10. I am so sorry to hear that your call with James was disconnected! I know how frustrating it is to spend an hour working on a resolution only to be cut off, especially when dealing with a significant billing discrepancy. I would be more than happy to pick up where you left off so we can get this fully resolved for you.
Please send me a Direct Message with your full name and service address. In your message, could you also confirm if that call took place earlier today? I look forward to helping you get this fixed!
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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