Got charged two deposits
While setting up my service at an Xfinity location, the representative ran a credit check to determine if I needed a deposit for my account. She said that my credit check came back good and no deposit was required. I paid a minimum $25 "deposit" as it shows on my bill. Well, I get my first bill in the mail and there is a surprise $100 additional deposit charge on there. I have spoken to 5 different people over the past couple days including a supervisor that was unable to contact the financial department at the time because it was after hours. He was as confused as I was as to why there were two deposits. His name was Liam and he has yet to contact me back. Why can I not contact anyone to get this corrected? Is suing Xfinity the only way to resolve this? I was told there would be no deposit required and now I am taking time away from work and losing even more money to get this corrected.