Visitor
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4 Messages
Got charged twice after cancellation
I already moved out of the US and no longer using my US phone number. I canceled the service and my number in mid April. However, I got charged on the beginning of May and June for recurring payments. When I reached out in May, I can’t even have a human agent answering me because it says my account is deactivated. If my account is deactivated, why still charge me then? I got charged again in June. So what is the fastest way to disconnect me from xfinity completely and DON’T charge me ANYMORE because I am no longer using your service.


XfinityBenjaminM
Official Employee
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3K Messages
5 hours ago
5
0