Visitor

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4 Messages

Saturday, June 6th, 2026 8:57 AM

Got charged twice after cancellation

I already moved out of the US and no longer using my US phone number. I canceled the service and my number in mid April. However, I got charged on the beginning of May and June for recurring payments. When I reached out in May, I can’t even have a human agent answering me because it says my account is deactivated. If my account is deactivated, why still charge me then? I got charged again in June. So what is the fastest way to disconnect me from xfinity completely and DON’T charge me ANYMORE because I am no longer using your service. 

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Official Employee

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3K Messages

5 hours ago

 

user_v2vs2f Hello! Thank you for reaching out to us here on our Community Forum. Do the charges you received mention whether they were remaining device payments? If that does not apply to you, we may need to take a closer look at these charges you received.

 

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