Got charged twice after cancellation

I already moved out of the US and no longer using my US phone number. I canceled the service and my number in mid April. However, I got charged on the beginning of May and June for recurring payments. When I reached out in May, I can’t even have a human agent answering me because it says my account is deactivated. If my account is deactivated, why still charge me then? I got charged again in June. So what is the fastest way to disconnect me from xfinity completely and DON’T charge me ANYMORE because I am no longer using your service.

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XfinityBenjaminM

Official Employee

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3K Messages

3 hours ago

user_v2vs2f Hello! Thank you for reaching out to us here on our Community Forum. Do the charges you received mention whether they were remaining device payments? If that does not apply to you, we may need to take a closer look at these charges you received.

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user_v2vs2f

Visitor

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4 Messages

Hello! No it did not mention they were remaining device payments. It charges as a recurring payments as if I am still using the service. Please at a closer look at these charges. Thanks.

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2 hours ago

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XfinityBenjaminM

Official Employee

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3K Messages

user_v2vs2f Ok, thank you for your response. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_v2vs2f

Visitor

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4 Messages

Hello, is anyone going to answer my DM? I already provided full name and full address.

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1 hour ago

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XfinityEricB

Official Employee

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3.3K Messages

Perfect! Thanks for getting me the account number. Please keep in mind this isn't a one on one chat and there may be a delay from time to time, but we will always replay as quickly as possible. Let's authenticate the account and check the status for you. I'll need a time sensitive code of 15 minutes to allow me full access to the account please. I can send it to the phone number or email listed on your account profile at this time. Which option works best for you to get the code to provide me here?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 hour ago

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user_v2vs2f

Visitor

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4 Messages

Email, I no longer use your phone number service and I am no longer inside the US

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1 hour ago

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user_v2vs2f

Got charged twice after cancellation

XfinityBenjaminM

user_v2vs2f

XfinityBenjaminM

user_v2vs2f

XfinityEricB

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