Visitor
•
1 Message
got billed for equipment I returned
Hello Xfinity Support Team,
I am contacting you to formally dispute an unreturned equipment fee charged to my account for hardware that was already returned in person to an Xfinity store.
I physically returned this equipment to your retail store location at 2825 El Camino Real #100, Palo Alto, CA 94306 around June of 2025. The representative at the counter accepted the equipment, but it appears the backend inventory update did not clear the device from my billing profile properly.
Please perform an inventory check or review the store drop-off logs for that location to trace the device and remove the unreturned equipment fee from my balance immediately. If a payment has already been processed or charged to my card, please issue a full refund or credit.
Thank you,
XfinityMatthew
Official Employee
•
2.1K Messages
4 hours ago
Hello @user_rqxdwl We can certainly look into the unreturned equipment and any charges for you. Please send us a direct message with your full name and the service address for your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
0
0