got billed for equipment I returned

Hello Xfinity Support Team,

I am contacting you to formally dispute an unreturned equipment fee charged to my account for hardware that was already returned in person to an Xfinity store.

I physically returned this equipment to your retail store location at 2825 El Camino Real #100, Palo Alto, CA 94306 around June of 2025. The representative at the counter accepted the equipment, but it appears the backend inventory update did not clear the device from my billing profile properly.

Please perform an inventory check or review the store drop-off logs for that location to trace the device and remove the unreturned equipment fee from my balance immediately. If a payment has already been processed or charged to my card, please issue a full refund or credit.

Thank you,