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user_owh9q9
1st Topic

1 Message

Monday, December 11th, 2023 7:58 AM

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Got a bill after the service is cancelled

I cancelled my internet service and received an email saying that the last day of service was 2023-11-30. But then today (2023-12-10) I received a new bill charging for the service period 2023-12-14 to 2024-01-13. Obviously the whole period is after the last day of service and I should not pay the bill. I was expecting a final bill for refunding the period 2023-11-30 to 2023-12-13 which I have paid in the previous bill.

What actions shall I take to stop the bill? Can I just ignore this bill and expect the final bill to come soon?

Question

 • 

Updated 

2 years ago

81

1

0

XfinityBillie

Official Employee

 • 

3.4K Messages

2 years ago

@user_owh9q9 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the concern. You've reached the right team of experts to help you with this. Please send us a DM with your full name and address to Xfinity Support so we can pull up the account.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

2

user_tc56a5

1 Message

I am having a similar issue having been charged for December 11-January 10 when my end of service was Dec 1. I was waiting for my November bill to be adjusted and got hit with a December bill date for the following month. Called Customer Service and while they were able to make a small adjustment, could not remove that December bill. Additionally, Direct Messaging on XFinity Forums is not working. Can you send a message to the user instead? 

2 years ago

0

XfinityThomasB

Official Employee

 • 

2.1K Messages

Sorry for any confusion on the billing user_tc56a5. We can easily help. Direct Message is working, not sure where you are running into the hiccup on your end. I will include the steps here below for reference. 

 

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

 

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2 years ago

0

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