2 Messages
Going to sue if this is not resolved
I have not been getting the internet speeds I pay for every since I upgraded. I pay for 800mbps and I am only getting 200-300mbps on ethernet. I have been on the phone/chat with customer service every week trying to get it resolved. This has been going on for 4-5 months. They even sent a service tech out, which was stated would be free, however, I was charged $100. I was also promised that I would receive a refund for 3 months of service. Also, a rep sent me an Xfinity mobile sim, that I never wanted or activated and I was then charge for 3 months of Xfinity mobile service.
If I don't receive the following I will be suing:
1. Reimbursement for the full $100+ dollars for the service tech that I was told would be free.
2. Refund for 3 months of Xfinity internet service I was promised by a rep.
3. Refund for the 3 months of Xfinity Mobile that I never asked for and never activated.
4. Get the speeds I pay for consistently
ccRuben
Retired Employee
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729 Messages
2 years ago
Hello @thingsofleon, thank you for taking the time to reach out on social media. I'd like the opportunity to check into this for you.
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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thingsofleon
2 Messages
2 years ago
DM sent via the instructions above
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