Frequent Visitor
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27 Messages
Going to have to change something
Our bill for internet, Xfinity Stream and one seldom used landline was $258/month for the last 12 months. Today, it's up to $266. Can't sustain Comcast at these prices. Will probably switch to YouTube TV and AT&T for internet. Don't really need the landline. Just pricing yourselves out of existence. And your customer service is so [Edited: "Language"] I wouldn't want any other service from you. See you.
XfinityAldrik
Official Employee
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1.9K Messages
22 days ago
Thank you for reaching out to us @pa_976! We’d regret seeing you go and would love the opportunity to look at our available promotions. Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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