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user_aev3ax
1st Topic

Visitor

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3 Messages

Saturday, January 3rd, 2026 2:24 AM

glitch with Xfinity’s billing/autopay system

Xfinity is horrible!!!!!! For months my auto pay doesn’t work now the freaking website and mobile won’t let me pay !!! I’m moving Internet with another company this ridiculous!!!

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Updated 

1 month ago

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XfinityAbby

Official Employee

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585 Messages

1 month ago

Hello @user_aev3ax. Thank you for reaching out on our Community Forum. I am sorry to hear you are having trouble with making a payment. Is the website giving you an error when you try to go in and make a payment? 

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user_aev3ax

Visitor

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3 Messages

@XfinityAbby​

everytime i refresh i get “Looks like something went wrong

Please reload the page and try again”.

then one time I got “

Sorry

A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later”.

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1 month ago

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XfinityKassie

Official Employee

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2.3K Messages

 

user_aev3ax Thank you for the details to what you are experiencing when you try and make your payment. Are you the Primary user on the account? Additionally, have you tried to delete your cache and cookies recently? If not, can you please give that a try and see if that helps clear up the error you are receiving. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_aev3ax

Visitor

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3 Messages

I am the only user so yes I am primary .. I delete the app redownload still nothing .. I clear cache still nothing … so now what ?? 

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1 month ago

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XfinityMatthew

Official Employee

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1.4K Messages

user_aev3ax Go ahead and send us a direct message with your full name and the service address. We will see what is going on with the autopay and payment options. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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